Services
VIP Days
Elevate your business in a single, high-impact day. Choose between a full Client Journey transformation or a complete Systems Setup, both designed to streamline your processes, eliminate overwhelm, and enhance your client experience from the inside out.
Client Journey VIP Day
Transform every touchpoint from first inquiry to offboarding. We’ll map your entire client experience, refine your onboarding and offboarding, optimize touchpoints, create email templates, and build a simple SOP checklist. Expect clarity, consistency, stronger retention, and more referrals.
Systems Setup VIP Day
Perfect for the service provider who needs the backend built right. I’ll set up your CRM (Dubsado, Honeybook, or your current platform), configure automations, build calendars + forms, create proposals and contract workflows, connect payments + scheduling, and set up automated emails or a client dashboard if needed. Designed so everything runs seamlessly in the background.
From €850
Signature Operations Build
Your business rebuilt, refined, and elevated from the inside out. This 3–6 week, done-for-you transformation is designed for service providers ready to step into a new level of clarity, confidence, and operational flow.
Together, we overhaul your entire backend through a full operations audit, systems setup, a redesigned client experience, workflow development, step-by-step process documentation, and hands-on optimization and training. This is the premium option for the practitioner who wants structure, simplicity, and a business that finally feels effortless to run.
From €3,000
Operations Mini Audit
A fast, insightful 20–30 minute business checkup designed to pinpoint what’s working, what’s not, and exactly where your biggest opportunities for smoother operations live. You’ll walk away with your top five improvements, a simple action checklist, and total clarity on your next steps. Perfect for the practitioner who wants direction without the overwhelm.
From €150
Why Choose Luma
Luma Operations brings calm, clarity, and structure to the parts of your business that feel overwhelming. With an intuitive, grounded approach, we design systems that support you so your work feels easier, lighter, and more joyful.
What makes Luma different is the personalized, warm, and deeply thoughtful way your business is cared for. You get tailored, elevated operations and client experience design that protects your time, enhances your professionalism, and helps you grow sustainably.